Season Pass Reimbursement

Our reimbursement policy has changed! In 2020, we instituted a no-questions-asked season pass reimbursement policy in response to the COVID-19 pandemic. Now that the country has eased or eliminated COVID restrictions, we have returned to our prepandemic reimbursement policy. All reimbursement requests must be submitted using the form below.

We will make reasonable considerations when reviewing reimbursement requests, including a note from a medical professional indicating an injury or medical condition makes you unable to ski or ride; military deployment; or if you are required to move more than 150 miles out of the area.

Requests submitted before opening day are eligible for full refunds. After opening day, partial reimbursements may be granted based on the date of the request and the number of days the pass was used. Please note that only season passes with fewer than eight uses will be considered for reimbursement. Requests with more than eight uses will automatically be denied.

Download this form for detailed information. Submitting a request does not guarantee your reimbursement will be approved.

Name*
First Last
Date Of Birth*
MM slash DD slash YYYY
Email*
Phone*
Reason for Request*
Original Form of Payment*
Is Card Still Active
- Yes
- No
Since you no longer have an active card, please enter address you’d like refund check sent to.
Where Would You Like Check Sent
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Documentation
Attach PDF/JPG.
Accepted file types: pdf, jpg, Max. file size: 32 MB.
- All claims based on medical reasons must be accompanied by a letter or note from their attending physician.
- All claims based on relocation must be accompanied by a letter or note from their employer or a copy of change of address notification through the United States Post Office.
Comments
Policy Agreement*
I understand the refund policy, submitted accurate information and understand refunds may take two weeks to process.
- I Understand
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